Privacy Policy
This Privacy Policy explains how EconoVolt (operating under the domain pvinstallers.co.uk) (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you visit our website and use our services. We are committed to safeguarding your privacy and ensuring that your personal data is processed in accordance with the United Kingdom’s data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Data Controller:
EconoVolt is responsible for the personal data we collect on this website. If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: info@pvinstallers.co.uk
2. Information We Collect
When you use our website and services, we may collect and process the following personal information:
- Contact Information: Name, email address, phone number, postal address, and other contact details.
- Service Information: Details provided for obtaining installation quotes for solar and other services.
- Usage Data: Information automatically collected through cookies, Google and Facebook pixels, such as your IP address, browser type, pages visited, and other diagnostic data.
3. How We Use Your Information
We process your personal data for the following purposes:
- Provision of Services: To provide you with installation quotes and related services. Your information will be shared with third-party companies that perform the installations.
- Communication: To contact you regarding your inquiry, respond to your requests, and send you updates and marketing communications (with your consent).
- Website Functionality: To enhance user experience through website functionality (e.g., managing pop-ups, layout preferences).
- Analytics and Marketing: To analyze user activity on our website using tools like Google and Facebook pixels, and to deliver targeted marketing communications.
- CRM and Data Management: To store and manage your information using our CRM provider, HighLevel.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds under the UK GDPR:
- Consent: For marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw your consent at any time.
- Contractual Necessity: To fulfill our contractual obligations in providing you with quotes and services.
- Legitimate Interests: For purposes such as website analytics and ensuring the security and functionality of our website, where such interests are not overridden by your rights.
5. Sharing Your Information with Third Parties
To provide you with installation quotes and related services, your personal data may be shared with selected third-party companies who will perform the work. These third parties are required to protect your personal data and only process it in accordance with our instructions and applicable laws.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies for the following purposes:
- Essential Cookies: These are necessary for the website’s basic functions (e.g., to maintain session information, manage popups, and layout settings).
- Marketing and Analytics Cookies: These are used to track user activities on our website for analytics purposes and to deliver tailored marketing content.
Managing Cookies:
You can control and/or delete cookies as you wish. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please note that disabling certain cookies may affect the functionality of our website.
Please see our cookie policy for more info.
7. Data Storage and Security
We use HighLevel as our CRM platform to store and manage your personal data. We implement appropriate technical and organisational measures to ensure the security of your data and protect it against unauthorised or unlawful processing, accidental loss, destruction, or damage.
8. Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
- Right of Access: You can request access to your personal data.
- Right to Rectification: You can ask for corrections to your personal data if it is inaccurate or incomplete.
- Right to Erasure: You can request deletion of your personal data under certain conditions.
- Right to Restrict Processing: You may request that we restrict the processing of your data in some circumstances.
- Right to Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
- Right to Object: You may object to the processing of your data, particularly for marketing purposes.
- Right to Withdraw Consent: Where processing is based on your consent, you can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
If you wish to exercise any of these rights or have any concerns about how we process your personal data, please contact us at info@pvinstallers.co.uk.
9. Data Retention
We will retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. When the data is no longer required, we will securely delete or anonymise it.
10. International Data Transfers
While we primarily process data within the UK, should we transfer your personal data outside the UK, we will ensure that it is adequately protected by implementing appropriate safeguards in accordance with applicable data protection laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: info@pvinstallers.co.uk
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and that you agree to our collection, use, and disclosure of your personal data as described herein.
Last updated: 13/02/2025